If you require a refund for a voucher you have purchased with us which is still valid you can request a full refund. This is what you have to do:

• Go to your voucher account
• Select the voucher you require a refund for by clicking Return Item
• Our vouchers team will then investigate your request and get back to you in due course

Please be aware that at this time we are receiving a large number of requests.  Therefore we apologise for any delay in getting back to you. Thank you in advance for your understanding and patience.